Frequently Asked Questions

Go to Orders, open the order detail, and review shipment updates. Tracking details are shown as soon as the courier scans your package.

Check the latest shipment status first. If your order has not moved for a long period, create a support ticket with the order number so our team can investigate quickly.

Address changes are possible only before shipment. Once shipped, the delivery address usually cannot be changed.

Most failed transactions are automatically reversed by your bank in a few business days. If the amount is not reversed, contact support with the transaction reference.

Refund timelines depend on payment method and bank processing. Once a refund is approved, the status appears in your order updates.

Open the delivered order in your Orders section and use the return or replace action. Select eligible items, quantity, and reason before submitting.

Try password reset first. If your account is blocked or deactivated, contact support for verification and reactivation assistance.